Telemarketing Team Leader

The role of a Team Leader is an important step before becoming a Campaign Manager. A team leader should demonstrate an excellent management ethic and a lead-by-example attitude, in particular demonstrating prioritisation and time management skills to ensure that all targets and value-added responsibilities are achieved.

You will consistently analyse performance and understand why a campaign is not delivering on its goals, presenting solutions to the Campaign Manager.

Key Responsibilities

• Lead and motivate a team of Business Development Specialists
• Monitor team performance against KPIs and targets
• Provide coaching and support to team members
• Analyse campaign data and identify areas for improvement
• Report to Campaign Manager on team progress
• Handle escalated calls and complex situations

• Proven track record in B2B telesales or telemarketing
• Previous team leadership or supervisory experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire others
• Proficient in Microsoft Office and CRM systems

• Competitive salary (dependent on experience)
• Management training and development
• Clear path to Campaign Manager role
• Performance-based bonuses
• Modern office environment